Table of Content
Your Rights as a Data Subject
We may request additional details, including personal information, to verify your identity and process any requests you make concerning your data.
Types of Information We Collect
Information You Provide
You may voluntarily submit personal information when:
- Registering for a player account (e.g., providing identity details, contact information, scanned documents, financial records, or other data needed to verify your eligibility and set up your account).
- Contacting us via phone, email, or other communication channels.
- Participating in our public forums or groups.
- Subscribing to email updates.
- Making deposits or withdrawals.
- Playing games at our casino.
Transaction-Related Information
When you make deposits, payment processing services handle the transactions. We do not store sensitive financial details, such as full credit card or bank account numbers. However, we may collect non-financial data related to the transaction, such as your name, billing address, email, and deposit amount, to process payments and maintain accounting records.
Automatically Collected or Generated Data
When you interact with our Services, including emails or text messages we send, we may collect or generate technical data. This includes IP addresses, device details, operating system, browser type, and user activity on our Services, typically in a non-identifying or aggregated form.
Children
Our Services are not intended for individuals under 18. We do not knowingly collect data from children, and if we discover a minor using our casino, we will block their access and take steps to delete their personal information from our systems.
How We Use Your Information
We process personal information for the following purposes:
- To operate, maintain, enhance, and deliver our Services.
- To confirm player identities and eligibility.
- To ensure data security and prevent fraud or prohibited activities.
- To provide customer support.
- For marketing and promotional activities.
- To communicate with users about updates or offers (as described in the “Service and Promotional Messages” section).
- To comply with legal and regulatory requirements.
- To generate anonymized, aggregated, or pseudonymized data for improving our Services or those of our partners.
The legal grounds for processing include fulfilling our contract with you, complying with legal obligations, and pursuing our legitimate interests, such as improving our Services, enhancing customer support, and safeguarding our platform and users.
We may process or store personal information in various jurisdictions as necessary to provide our Services or meet legal requirements. Data is retained in accordance with our Data Retention Policy for operational, legal, and accounting purposes.
Sharing Your Information
Service Providers and Partners
We may share personal information with trusted third parties who provide complementary services, such as data analytics, cybersecurity, fraud prevention, hosting, marketing, payment processing, email services, and professional advisory services. These providers may access your data solely for the purposes of their specific roles.
Legal Compliance
We may disclose personal information to government or law enforcement authorities in response to legal requests, such as subpoenas, search warrants, or court orders, or when required by law. Disclosure may also occur if we believe it is necessary to investigate or prevent illegal activities, fraud, or other wrongdoing.
Safety and Protection
We may share your information if we believe it is necessary to protect the rights, property, or safety of our company, users, or the public.
Affiliated Companies
Personal information may be shared within our group of companies for the purposes outlined in this policy. In the event of a merger, acquisition, or sale of our assets, we may share data with involved parties, notifying you via email or a prominent notice on our Services if the change significantly impacts your information.
With Your Consent
We may share your information in additional ways if you provide explicit approval.
Non-Personal Data
We may use or share anonymized or aggregated data at our discretion without requiring further approval.
Service and Promotional Messages
Promotional Communications
We may contact you with information about new services, special offers, or other content we believe may interest you. These communications may occur via email, mobile, or through our Services.
Service Communications
We may send essential updates about our Services, such as changes, payment issues, or other critical information. You cannot opt out of these service-related messages.
Use of Cookies
We employ cookies and similar tracking technologies to enhance our Services, personalize your experience, and monitor performance. You can manage or disable cookies through your browser settings, though this may impact your experience.
Data Security
We implement industry-standard security measures to protect your information, but we cannot guarantee absolute security for data stored with us or third parties.
Updates and Contact Information
Policy Updates
We may revise this Privacy Policy by posting an updated version on our Services. The new version will take effect on the published date. Significant changes will be communicated in advance via email or a noticeable announcement on our Services. Continued use after the effective date indicates your acceptance of the updated policy.