Terms and Conditions

Definitions

For clarity, the following terms are defined unless the context indicates otherwise:

• Account: A personal account created by you on this website.
• Client, You, or Player: The individual who has registered an account in their own name.
• Game(s): All gaming options available on this website.
• This Website or The Website: This website, its connected sites, software, access paths, and services offered through them.
• Relatives: Your spouse, partner, parents, children, or siblings.
• Software: Licensed software, including programs and databases, that may require downloading to engage with this website.

General Terms

1.1. These Terms and Conditions (T&Cs) serve as the primary reference for resolving disputes or complaints related to the use of our website, services, or Software. All games on the website are governed by the rules specified in these T&Cs.
1.2. We may modify, suspend, or update these T&Cs at our discretion without obligation to ensure all users are aware of changes. The version posted on the website is the effective version, and it is your responsibility to stay informed about updates that may affect you.
1.3. In case of discrepancies between the English version of these T&Cs and versions in other languages, the English version prevails.
1.4. We reserve the right to deny account creation to any individual without providing a reason or prior notice. In such cases, any account balances will be returned per our standard payment procedures.
1.5. You are responsible for ensuring compliance with your local laws when using this website.

• 1.5.1. We do not provide legal advice or guarantees, and we are not liable if you violate your local laws.
• 1.5.2. Residents of certain countries, including Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Taiwan, Uganda, United States, United Kingdom, Yemen, and Zimbabwe, are prohibited from using this website. Accounts opened in these regions may not be refunded for wagered or won funds.
  1.6. By playing games on this website, you confirm that you do not find them offensive, unfair, or inappropriate.
  1.7. Employees, executives, agents, or affiliates of the company, as well as their relatives, are prohibited from using the website or Software during their association with the company unless written permission is granted. Violation of this rule will result in immediate account closure and forfeiture of any gains without refund.
  1.8. Certain games may not be available in all regions. In addition to prohibited countries listed above, NetEnt games are unavailable in Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, the United States, and the United Kingdom. Specific NetEnt games (e.g., Guns N’ Roses, Jimi Hendrix, Motorhead) are further restricted in countries like Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine. The game Aliens is unavailable in Japan, and Universal Monsters, Scarface, and South Park are restricted to specific countries, including Andorra, Armenia, Austria, and others.

Account Registration

2.1. To place real-money bets, you must create an account by providing accurate personal details, including your name, date of birth, address, phone number, and email, and confirming you are over 18.
2.2. Accounts must be registered using your own details; using someone else’s information is prohibited.
2.3. You may only open one account. Evidence of multiple accounts may lead to closure of all related accounts and cancellation of transactions, including blocking play and prize distribution.
2.4. By registering, you consent to the storage and processing of your personal data in accordance with privacy laws and our Privacy Policy.
2.5. You must keep your account information accurate and up to date. Providing false information may result in account cancellation.
2.6. We may take reasonable steps to verify your identity when required.

Website Misuse

3.1. This website is intended solely for recreational and entertainment purposes. Any other use is prohibited.
3.2. Deposits are permitted only for playing games. Suspicious activity may result in reporting to authorities, freezing funds, and account closure.
3.3. Misuse of the website or Software may lead to account suspension or closure until the issue is resolved.
3.4. Using the website to transmit, store, or distribute illegal material, including content that violates copyright, trademark, privacy, or gambling laws, is prohibited.
3.5. Suspected fraud, including cheating, game manipulation, or payment fraud, may result in account suspension, closure, and sharing of your details with authorities and other gaming entities.

Fraud and Money Laundering Prevention

4.1. We are committed to preventing money laundering and terrorism financing through our platform.
4.2. You must comply with all relevant laws and not use the website for illegal purposes, including fraudulent transactions.
4.3. By using the website, you agree not to engage in activities supporting money laundering or terrorism financing. Evidence of such activity will result in reporting to authorities.
4.4. You confirm that all deposited funds are from legitimate sources and not derived from criminal activities.
4.5. We will:

• Maintain a secure list of registered players.
• Verify identities of registrants.
• Retain identification and transaction records as required by law.
• Scrutinize large or complex transactions for suspicious intent.
• Report suspected money laundering or terrorism financing to authorities.
• Cooperate with authorities to prevent and detect crime.
• Reject anonymous registrations or wagers without verifiable identity.
• Prohibit cash payments.
• Close accounts with false information.
  4.6. You may be required to provide identification documents, such as a passport, proof of residence, or proof of financial account ownership, to comply with our obligations.

Account Access and Closure

5.1. You access your account using a username and password chosen during registration.
5.2. You are responsible for keeping your login credentials secure. Any activity under your credentials is assumed to be yours, and we are not liable for unauthorized access.
5.3. We are not responsible for lost login details unless caused by a website error.
5.4. You may close your account by contacting us via the “Contact Us” page or email. You remain responsible for your account until closure is completed.
5.5. Upon account closure, you may withdraw any remaining balance, subject to withdrawal fees and our policies.

Funding Your Account

6.1. Transactions may appear as “Casino Napoli.”
6.2. We do not accept cash payments but offer various payment methods for deposits.
6.3. Depositing is prohibited if online gambling is illegal in your jurisdiction.
6.4. Deposited funds are typically available within 24 hours, excluding processing times by payment providers.
6.5. We may adjust minimum and maximum deposit limits at our discretion.
6.6. A minimum deposit of €20 (or equivalent) is required to qualify for bonuses unless otherwise specified.
6.7. The name on your payment method must match your registered account name.
6.8. Deposits in non-Euro currencies may incur conversion fees, with rates applied at the time of submission.
6.9. We may request proof of payment at any time.
6.10. Accounts inactive for 365 days are considered dormant.
6.11. Inactive accounts may incur a €5 monthly administrative fee after we attempt to contact you.
6.12. We will make reasonable efforts to notify you before charging inactivity fees.
6.13. Fees stop once the account balance reaches zero.
6.14. Account balances are maintained in the currency selected during registration.
6.15. No interest is paid on account balances.

Withdrawals

7.1. You may withdraw your balance at any time, subject to compliance with these T&Cs and our withdrawal policy.
7.2. The casino does not charge withdrawal fees, but bank or payment processor fees are your responsibility.
7.3. The minimum withdrawal amount is €100, unless specified otherwise in bonus terms.
7.4. Withdrawals are capped at €5,000 per 30-day period. Excess requests will be declined, and funds returned to your balance.
7.5. Daily winnings are limited to €100,000 (or equivalent). Excess winnings are void unless stated otherwise.
7.6. Withdrawal requests are processed within 5 business days after document verification.
7.7. Withdrawals may be declined without verified identity, including age, location, and phone number.
7.8. Payouts are made to accounts matching the registered name and address.
7.9. Withdrawals are processed to the original deposit method up to the deposited amount, with excess funds paid to an eligible method chosen by the casino.
7.10. Withdrawals in non-Euro currencies may incur conversion fees.
7.11. Withdrawals of unutilized deposits may incur a fee of at least €5 or 3% of the deposit amount.
7.12. You are responsible for complying with local tax laws regarding winnings.
7.13. Faxed transfer receipts must match the payment date to allow withdrawal of winnings.
7.14. Refund requests require contacting support@napolicasino.org with a valid reason.
7.15. Refunds are at our discretion, subject to a minimum 5% administrative fee (€5 minimum).
7.16. Bonuses and winnings are deducted before processing refunds.

Promotions and Bonuses

8.1. The website or third parties may offer promotions, competitions, or deposit enhancements.
8.2. Participation in promotions implies acceptance of their specific terms, available on the website or in communications. You are responsible for staying updated on changes to these terms.
8.3. Suspected bonus abuse may result in forfeiture of bonuses and winnings, revocation of offers, exclusion from future promotions, or account termination.
8.4. Bonus abuse includes, but is not limited to, violating bonus terms, opening multiple accounts to claim bonuses, or using bonus funds to progress through game stages.

Winnings and Betting Rules

9.1. Bets must comply with game rules. Irregular play may lead to refusal of withdrawals, removal of bonuses, or forfeiture of winnings. Irregular play includes:

• 9.1.1. Bets exceeding 30% of the smallest active deposit, including in-game feature purchases.
• 9.1.2. Bets exceeding 30% of the smallest active bonus during wagering requirements.
• 9.1.3. Bets exceeding 30% of the smallest active cashback bonus.
• 9.1.4. Purchasing in-game features with bets exceeding 30% of the smallest deposit or bonus.
• 9.1.5. Switching game categories (e.g., from slots to table games) while using bonus funds before meeting wagering requirements.
• 9.1.6. Bets exceeding 30% of redeemed comp points.
• 9.1.7. Zero, hedge, or low-margin bets.
• 9.1.8. Using strategies like Martingale or exploiting in-game features, resulting in confiscated winnings and account closure.
  9.2. “Total bets” refers to the sum of individual bets within a game round.
  9.3. Maximum cashout limits:
• 9.3.1. Non-deposit bonuses: €50. If no deposit in 45 days, a €50 deposit is required to withdraw €100 (€50 winnings + €50 deposit).
• 9.3.2. Cashback bonuses: 10x the cashback amount.
• 9.3.3. Assurance bonuses: 3x the bonus amount after a 1x wagering requirement.
• 9.3.4. Deposits ≤ €200: Withdrawals limited to 10x the smallest source in play.
• 9.3.5. Accounts with deposit limits: Withdrawals limited to 5x the limit amount.
• 9.3.6. Comp points: 10x the points, up to €1,000.
• 9.3.7. Bonuses in play: Withdrawals limited to 20x the deposit.
  9.4. Bonus funds are non-withdrawable, and we may deduct them from pending withdrawals.
  9.5. Bonus betting restrictions:
• 9.5.1. Welcome package: 33x wagering requirement.
• 9.5.2. Support-granted bonuses: Wagering requirements set by support.
• 9.5.3. Bonuses are restricted to slots; table games are excluded.
• 9.5.4. Bonuses are for play only and non-withdrawable.
• 9.5.5. Strategies to meet wagering requirements are prohibited, and violations may result in revoked winnings.
• 9.5.6. Game contribution to wagering:
• Blackjack, Roulette, Poker, Baccarat, Video Poker, Craps, Casino War, certain slots: 10%.
• Other slots and games: 100%.

Game Results

10.1. We may cancel games before or during play under special circumstances.
10.2. If a game is canceled before starting, entry fees are refunded.
10.3. If a game is canceled during play before the outcome is determined, bets are returned.
10.4. Once a game’s outcome is finalized, it cannot be altered.
10.5. Winnings are credited after result confirmation.
10.6. Game results must be recorded on our server; screenshots or printouts are not accepted.
10.7. Server data prevails in case of discrepancies with displayed results.

Responsible Gambling

11.1. We offer voluntary tools to restrict or close accounts or limit betting. Contact support for details.
11.2. To self-exclude, email support@napolicasino.org with account details and exclusion period (default: 6 months if unspecified).
11.3. We aim to implement self-exclusion promptly but are not liable for losses if you use the website before implementation.
11.4. Self-exclusion applies per account; separate requests are needed for other casinos we operate.
11.5. New accounts opened during self-exclusion will be blocked.
11.6. Breaching self-exclusion by opening accounts with our other brands results in closure and no refunds.
11.7. To reactivate an account after self-exclusion, email support; reactivation occurs after a 24-hour delay.
11.8. Deposit limits (daily, weekly, monthly) can be set via support@napolicasino.org.
11.9. Time-out periods (up to 6 weeks) can be requested via email, with a 24-hour cool-off period for reversal.
11.10. No withdrawals are allowed during time-outs; bonuses may expire.

Customer Support and Complaints

12.1. Contact us via the “Contact Us” page, phone, or live chat for issues. Complaints are handled promptly, but these T&Cs take precedence over conflicting operator information.
12.2. Game operation complaints must be raised before playing.
12.3. Complaints filed more than 21 days after a transaction are not considered.
12.4. Game disputes are valid only if recorded in our database.
12.5. We are not responsible for player-to-player disputes.
12.6. We may act against suspected illicit or abusive behavior.

Loss or Damage

13.1. We are not liable for losses or damages (direct or indirect) resulting from your use of the website.
13.2. We are not responsible for:

• Errors (e.g., misprints, transaction errors, technical issues).
• Rule violations.
• Criminal actions.
• Advice provided by us.
• Financial losses, including exchange rate fluctuations.
• Legal actions.
• Losses from website use, modifications, or interruptions.
• Malfunctions causing erroneous profits, which must be repaid.
• Unauthorized use of your login credentials.
• System issues due to viruses or bugs.
• Conflicts with your internet provider.
• Player-posted content.
• Force majeure events.
  13.3. We are not liable for costs, damages, or liabilities from your use of the website, materials, games, winnings, or Software.
  13.4. We are not liable for legal actions related to your use of the website.

Term and Cancellation

14.1. This agreement takes effect upon clicking “I agree” and remains valid until canceled per these terms.
14.2. You may cancel this agreement if no outstanding balances are owed, by contacting us. Cancellation is effective upon written confirmation, after which you must delete our Software and cease using our services.
14.3. We may cancel this agreement by notifying you via your registered email.
14.4. Upon cancellation, we will refund owed funds after deducting amounts you owe us. Funds in accounts closed due to security failures may be forfeited.
14.5. Obligations end upon termination unless otherwise agreed.
14.6. You agree to indemnify us against any claims, losses, or expenses resulting from breaches of this agreement, violations of laws, or use of your login credentials.
14.7. You will hold us harmless from claims arising from your actions.
14.8. Non-compliance may result in account suspension, withholding of funds, or legal action.

Other Terms

15.1. If funds are credited in error, you must notify us, and any resulting winnings must be returned.
15.2. We ensure the security of financial information shared with us and relevant authorities.
15.3. You are granted a non-exclusive, non-transferable license to use our Software per these T&Cs.
15.4. You must not act in ways that harm the website’s reputation.
15.5. We may scan for software (e.g., AI) giving unfair advantages, and you consent to such scans.
15.6. Our liability, if established by a court, is limited to your net winnings in the calendar year or the lesser of account-related funds.
15.7. Suspected use of prohibited software may result in account cancellation.
15.8. Game outcomes are determined by a True Random Number Generator (TRNG), which you accept as binding.
15.9. For software interruptions, we may request screenshots if the issue is not detectable on our server.
15.10. We may interrupt website operations for any reason, including malfunctions.
15.11. No warranties are provided for the accuracy or suitability of these T&Cs beyond what is legally required.
15.12. The website and services are provided “as is,” with no guarantees of security, error-free operation, or reliability.
15.13. We do not guarantee the website’s authorization, error-free operation, or suitability.
15.14. The website is for personal, non-commercial use; unauthorized copying or distribution is prohibited.
15.15. Unauthorized copying may violate EU intellectual property laws.
15.16. This agreement does not create a partnership or agency.
15.17. You are responsible for complying with local laws.
15.18. If any provision is deemed unenforceable, the remaining provisions remain valid.
15.19. Headings are for navigation and not interpretation.
15.20. Singular and plural terms are interchangeable.
15.21. Waivers for breaches do not apply to subsequent breaches.